Process of Listening Skills

 

 

What is listening  ?

  • The process of receiving, constructing meaning from, and to hear something with attention and responding to spoken or written messages.
  •  Effective communication is a 2-way
    • Depends on speaking and listening

When we have ears, we can hear everything within the hearing range; but that doesn’t mean that we understand what we heard. Listening on the other hand, is a skill. Listening is physical and mental process.

Importance of  listening ?

  • 80% of what we know is from listening
  • 45% of our time is spent on listening
  • A person recalls 50% of what they just heard
  • …………only 20% of it is remembered long term

Why be a good listener ?

  • To be recognized
  • To be remembered
  • To feel valued
  • To feel appreciated and respected
  • To feel understood
  • To feel comfortable

“Seek first to understand, then to understood”

                                                                           -Stephen Covey

Process of listening :

  • Receiving
  • Understanding
  • Remembering
  • Evaluating
  • Responding

Receiving:

It refers to the response caused by sound waves stimulating the sensory receptorsof the ear; it is physical response.

Understanding:

It is the stage at which you learn what the speaker means-the thoughts and emotional tone.

Remembering:

It is important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind’s storage bank.

But just as our attention is selective, so too is our memory- what is remembered may be quite different from what was originally seen or heard.

Evaluating:

  • It consists of judging the message At times you may try to evaluate the speaker’s underlying intentions.
  • Often this evaluation process goes on without conscious awareness.

Responding:

  • This stage requires that the receiver complete the process through verbal and non-verbal feedback; because the speaker has no other way to determine if a message has been received.

This stage becomes the only obvious means by which the sender may determine the degree of success in transmitting the message.

Techniques of effective listening :

Active listening intentionally focuses on who you are listening to, whether in a group or one-on-one, in order to understand what he or she is saying.

Techniques :

  • Paraphrase the speaker’s meaning
  • Express understanding of speaker’s feeling
  • Ask questions to ensure that you are on a right track
  • Focus your attention on the subject
  • Avoid distractions
  • Set aside your prejudice, your opinions
  • When interacting with the speaker, keep an eye contact and do not argue

Purpose :

Listening serves a number of important purposes :

  • It shows that you re listening
  • Check how accurately you have understood what the speaker said and meant
  • Express acceptance of speaker’s feelings
  • To prompt the speaker to further explores his or her feeling and thoughts.

“We have two ears and one mouth, so we should listen more than we say.”

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