Process of Listening Skills
What is listening ?
- The process of receiving, constructing meaning from, and to hear something with attention and responding to spoken or written messages.
- Effective communication is a 2-way
- Depends on speaking and listening
When we have ears, we can hear everything within the hearing range; but that doesn’t mean that we understand what we heard. Listening on the other hand, is a skill. Listening is physical and mental process.
Importance of listening ?
- 80% of what we know is from listening
- 45% of our time is spent on listening
- A person recalls 50% of what they just heard
- …………only 20% of it is remembered long term
Why be a good listener ?
- To be recognized
- To be remembered
- To feel valued
- To feel appreciated and respected
- To feel understood
- To feel comfortable
“Seek first to understand, then to understood”
Process of listening :
It refers to the response caused by sound waves stimulating the sensory receptorsof the ear; it is physical response.
It is the stage at which you learn what the speaker means-the thoughts and emotional tone.
It is important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind’s storage bank.
But just as our attention is selective, so too is our memory- what is remembered may be quite different from what was originally seen or heard.
- It consists of judging the message At times you may try to evaluate the speaker’s underlying intentions.
- Often this evaluation process goes on without conscious awareness.
- This stage requires that the receiver complete the process through verbal and non-verbal feedback; because the speaker has no other way to determine if a message has been received.
This stage becomes the only obvious means by which the sender may determine the degree of success in transmitting the message.
Techniques of effective listening :
Active listening intentionally focuses on who you are listening to, whether in a group or one-on-one, in order to understand what he or she is saying.
- Paraphrase the speaker’s meaning
- Express understanding of speaker’s feeling
- Ask questions to ensure that you are on a right track
- Focus your attention on the subject
- Avoid distractions
- Set aside your prejudice, your opinions
- When interacting with the speaker, keep an eye contact and do not argue
Listening serves a number of important purposes :
- It shows that you re listening
- Check how accurately you have understood what the speaker said and meant
- Express acceptance of speaker’s feelings
- To prompt the speaker to further explores his or her feeling and thoughts.
“We have two ears and one mouth, so we should listen more than we say.”